Refund policy

Cancellation & Modification

If you need to change or cancel your order, please contact us within 12 hours of placing your order.

Please email us at: libertyporch.com@gmail.com

When contacting us, please include your order number and the changes you would like to make.

Once your order has been processed, we may not be able to cancel or modify it. This is because many of our products begin production or preparation shortly after the order is placed.

Replacement & Refund

We stand behind the quality of our products. If there is an issue caused by a product defect, shipping damage, production error, or wrong item received, we may offer a replacement or refund after reviewing your request.

Refund or replacement requests must be supported with clear evidence, such as photos or videos of the item, packaging, shipping label, or the issue you experienced.

Eligible Situations

• Defective product or manufacturing issue
• Item damaged during shipping
• Wrong product, design, size, or option received
• Item is significantly different from the product description
• Package confirmed lost in transit after carrier verification

Not Eligible for Refund or Replacement

• Customer changed their mind after the order was processed
• Wrong size, quantity, design, or option selected by the customer
• Incorrect or incomplete shipping address provided by the customer
• Package marked as delivered by the carrier but lost due to theft or mailbox issues
• Customer refused delivery
• Items used, washed, altered, damaged after delivery, or not kept in original condition

How to Request a Replacement or Refund

To request a replacement or refund, please contact us at:

Email: libertyporch.com@gmail.com

Please include the following information:

• Your order number
• The email address used to place the order
• A clear description of the issue
• Photos or videos showing the product problem
• Photos of the packaging and shipping label if the item arrived damaged or incorrect

Return Shipping

Please do not send any item back without contacting us first. Returns sent without prior approval may not be accepted or processed.

In most cases involving defective, damaged, or incorrect items, we may resolve the issue by offering a replacement or refund without requiring a physical return.

If a return is required, we will provide instructions on how and where to send the item.

Refund Method

If your refund is approved, it will be processed back to your original payment method.

Please note that it may take several business days for your bank, credit card company, or payment provider to process and post the refund to your account.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before the refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us at: libertyporch.com@gmail.com

Important Notice

We do not accept returns without prior approval. Please contact us first before sending any item back. Any package returned without authorization may not be processed for replacement or refund.