Refund policy

Replacement & Refund Policy

Last updated: October 23, 2026

Something wrong with your order? Email libertyporch.com@gmail.com with your order number and a description of the issue. We will review the details and explain the available solution.

Cancellation & Modification

Send cancellation or change requests within 12 hours of placing the order. Include the order number, checkout email and requested change. We will check whether the order can still be updated and confirm the outcome by email.

A request is not confirmed until you receive our confirmation. Once preparation or production has begun, changes or cancellation may no longer be possible. Please check the design, size, quantity, delivery address and any personalized text before ordering.

Replacement & Refund

For eligible problems, we normally arrange a replacement or refund without requiring a physical return. Approval depends on the issue and the information provided.

Eligibility

  • Delivery-related issues: Report visible damage, an incorrect item or a substantial difference from the product description within 3 calendar days after delivery.
  • Non-flag products: Eligible manufacturing defects are covered for 30 days from delivery.
  • Flags: Defects in materials or workmanship under normal use are covered by a 6-month guarantee from delivery.

The delivery-issue reporting period does not replace the longer manufacturing-defect coverage. The flag guarantee excludes normal wear, misuse, improper care, accidents, unauthorized alterations and extreme-weather damage.

Problems We Review

  • A manufacturing, printing or workmanship defect.
  • Damage during shipping or handling.
  • A product, design, size or option different from the one ordered.
  • An item that materially differs from its listing.
  • A shipment confirmed lost following an investigation with the carrier.

Exclusions

The following are not normally eligible for a replacement or refund:

  • A change of mind after preparation or production has started.
  • A design, size, quantity or option selected incorrectly by the customer.
  • An error in personalized details when the item was made as submitted.
  • Failed delivery due to an incorrect address or missed delivery or collection attempts.
  • Loss or theft after the carrier has confirmed delivery.
  • Refusing delivery without our prior approval.
  • Damage from use, washing, alterations or incorrect installation outside the applicable manufacturing-defect guarantee.
  • Minor color differences resulting from display settings, lighting or normal printing variation.

These exclusions do not remove any consumer rights that cannot legally be waived.

How to Request Help

Email libertyporch.com@gmail.com and include:

  • Your order number and the email used at checkout.
  • A short explanation of the problem.
  • Clear photos or video showing the product and the issue.
  • A photo of the shipping label, plus packaging photos for damage or an incorrect item.

Keep the item and packaging while the request is reviewed. We may need further details. We will email the review outcome and any next steps.

Refund Method

We review your request and supporting information before confirming the available refund or replacement. An approved refund is issued to the same payment method used for the purchase. Your bank, card issuer or payment provider determines when the credit appears in your account.

If a confirmed refund has not appeared, check your account and contact your payment provider first. If you still need assistance, email us at libertyporch.com@gmail.com.

Important Notice: Contact Us Before Returning Anything

We normally resolve eligible problems with a replacement or refund, without asking you to mail the item back. If a physical return is needed, contact us first for written authorization and return instructions.

Please do not ship an item back before approval. An unapproved return may not qualify for a refund or replacement. Use only the return destination confirmed by our support team; our company address and the address on the original parcel are not automatic return addresses.

If your situation falls outside this policy, you may still contact us so we can review the circumstances.

Contact

Liberty Porch Customer Support
libertyporch.com@gmail.com
Monday–Saturday, 9:00 AM–5:00 PM Eastern Time