No. You can shop and complete checkout as a guest. Creating an account is optional, but it can make it easier to view your order information and check out again in the future.

Select the account icon in the website header or visit the account page. Enter the email address you use for your Liberty Porch orders and follow the instructions shown on the screen.

Choose the product and size you want, select the quantity, and add it to your cart. When you are ready, open your shopping cart and proceed to checkout. Please review your email address, shipping address, product size, and quantity carefully before submitting payment.

Enter your code in the “Discount code” field during checkout, then select “Apply.” The discount will appear in your order summary if the code is valid and your order meets its conditions.

Only one discount code can normally be applied to an order. Eligible automatic offers may still appear at checkout. If a code does not work, check its spelling, expiration date, and order requirements, or email us for help.

The selected size or option may be unavailable, or your browser may need to be refreshed. Try selecting the product options again, refreshing the page, or using another browser. If the problem continues, contact our support team and include a screenshot.

Flag poles, stands, and other display hardware are not included unless the product page specifically says otherwise. Please review the product description before ordering.

Many of our printed products are prepared specifically for each order. This allows us to offer a wide selection of designs and sizes, but it also means an order may enter production soon after it is placed.

Please email libertyporch.com@gmail.com within 12 hours of purchase. Include your order number and the exact change you would like to make. Once processing or production has started, we may not be able to modify the order.

Contact us within 12 hours of purchase with your order number and complete corrected address. We cannot guarantee an address change after the order has been processed or shipped.

Email libertyporch.com@gmail.com within 12 hours of placing your order and include your order number. Because many products are made to order, cancellation may no longer be possible once production or fulfillment has begun.

If personalization is available, enter the requested text or upload the requested image in the personalization area on the product page. Please check names, dates, spelling, and image quality before adding the item to your cart. For help, email us with your order number and customization details.

Orders are usually processed within 1–3 business days, excluding weekends and holidays. Processing includes order verification, product preparation, quality checking, packaging, and transfer to the shipping carrier.

Standard shipping is estimated at 8–10 business days after shipment. Express shipping is estimated at 5–8 business days after shipment. These estimates do not include the 1–3 business day processing time.

Delivery may take longer during holidays, severe weather, high-volume periods, customs processing, or carrier delays.

Standard shipping is $6.00, and express shipping is $9.99. Free standard shipping is available on orders over $79.

After your order ships, we will email you a tracking number. You can use the link in that email or visit our Track My Order page to view the latest delivery status.

Tracking information may take 24–72 hours to appear after shipment because the carrier must first scan the package. If there is still no update after that time, email us with your order number or tracking number.

Items may have different production or fulfillment times. To avoid holding up ready items, an order may be divided into multiple shipments. Each shipment may have its own tracking number.

First check your mailbox, porch, side or back doors, building office, and any safe locations around the delivery address. Please also ask household members and nearby neighbors. Some carriers mark packages as delivered shortly before the final drop-off, so allow 1–2 business days if needed.

If the package is still missing, contact the carrier and then email us with your order number and tracking information so we can help review the shipment.

Please contact us within 3 days of delivery. Include your order number, a photo of the item received, a photo of the shipping label, and a brief description of what is incorrect. We will review the issue and provide the appropriate solution.

Email us within 3 days of delivery and include:

• Your order number
• A clear description of the problem
• Photos or video showing the damaged or defective area
• A photo of the packaging and shipping label

Please do not return an item before receiving instructions from our support team.

Because many products are made to order, we do not offer standard exchanges when the size or option selected by the customer is incorrect. Please check the size information carefully before ordering. If you need help after delivery, contact us and we will review the available options.

Screen settings, lighting, photography, fabric texture, and printing processes can cause small differences between the online preview and the finished product. If you believe the item is significantly different from its description, email us with clear photos so we can review it.

Flag products include a 6-month guarantee for defects in materials or workmanship under normal use. Other eligible products include a 1-month guarantee. Coverage may include manufacturing defects, printing problems, or workmanship issues.

Damage caused by misuse, extreme weather, improper care, accidents, theft, or normal wear beyond reasonable expectations is not covered.

Email libertyporch.com@gmail.com with your order number, checkout email address, a description of the issue, and clear photos or video. If the item arrived damaged or incorrect, include photos of the packaging and shipping label.

Requests are reviewed according to our Replacement & Refund Policy. Please do not mail anything back without prior approval.

Approved refunds are returned to the original payment method. After we process the refund, your bank, card issuer, or payment provider may need several business days to post it to your account.